Click either on your Salesman's, the Client Portals, or the Partners folder above to view files

Instructions for Viewing, Downloading or Printing Images/Files:

VIEWING FILES: Click on a FOLDER ICON above. A PASSWORD window will appear. Use the username and password you received by email, and click OK. Your company's folder will appear here in the preview window. Click on the folder with your business name to preview the contents of your folder (Customer's using the Client Portals will have to enter your company's username and password at this time). Clicking any of the files in your folder once with your mouse will allow you to view them in this window. To save these images or print them follow the following steps:

TO SAVE IMAGES TO YOUR COMPUTER: Either right click on the image filename you wish to save and choose "Save Target As" in the pop-up menu that appears, to save the file to your hard-drive, or left-click the image filename, and then right-click your mouse on/over the image that appears in the preview window and choose "Save Picture As" in the pop-up menu that appears.

TO PRINT IMAGES: Left-click the image filename you wish to print, and then right-click your mouse on/over the image that appears in the preview window and choose "Print Picture" in the pop-up menu that appears. (NOTE: you may have to print the images using the LANDSCAPE feature on your printer, as the images are often wider than a standard 8.5" x 11" sheet of paper).

COMMON QUESTIONS / PROBLEMS:

USERNAME AND PASSWORD ACCESS PROBLEM: If you are having problems accessing your files use this checklist to troubleshoot the problem, and if you still cannot access the files please use the CONTACT FORM on the "Contact Us" page or give us a call, and we'll be glad to help you.

1) The username and password are CASE SENSITIVE, meaning that there can be no UPPERCASE letters or spaces in them. Make sure that your CAPS LOCK key is not on, and retype the username and password with no spaces.
2) If you are sure that you are typing in the username and password correctly, but you still can't get in, you may be using an outdated username and password. We routinely change them for security reasons, so please contact your salesman by phone and ask to be sent the current login information.
3) In some rare cases, depending upon what type of computer, operating system, or programs you use, the login function just refuses to work. This appears to be an end-user software glitch that is beyond our power to remedy, but we will be more than happy to email you your drawing as attachments.

MISSING FILES PROBLEM: If you are able to login to your salesman's folder ok, but are unable to see your folder or files within it, the following checklist may help you.

1) Hit the refresh/reload button (or F5 on your keyboard) to reload the folder. Computers are notoriously lazy. If you computer has been to an online location before, it won't often check to see if anything has been updated since the last time it visited. You have to force you computer to double check for updated files. This is the function of the refresh/reload button.
2) Your files may in fact be gone. Files and folders are routinely removed after being on the site for a week or two (to save on server space and bandwidth), if for some reason your files are no longer visible, please call your salesman or send us a message using the CONTACT FORM on the "Contact Us" page, and we'll re-post them ASAP.